Claims

If you had an accident, we’re sorry. The good news is, contacting us is when it starts to get better!  


The process:
Step 1 - Secure the property. The best first step is always to limit the damage as much as possible.  

Step 2 - Call our office.  978-922-4600. Our agents will guide to your next steps and direct you to one of our company claims lines. *If after hours, feel free to report the claim via the 24 hour claims number below. Then, contact us during the next business day for additional help. 

**For general claim filing, when no immediate need is present, you can also use the File Claim button below.

CLAIMS RESOURCES:

AUTO (24 Hour Claims Reporting Lines):
Plymouth Rock 24 hour claims reporting line: 888-324-1620
MAPFRE Commerce Insurance 24 hour claims reporting line: 800-221-1605 *ONLINE CLAIMS REPORTING AVAILABLE
Pilgrim Insurance 24 hour  (Commercial): 800-375-8239
Quincy Mutual 1-800-490-0047
Safeco 1-800-332-3226


HOME (24 Hour Claims Reporting Lines):
Andover Companies (Merrimack Mutual & Bay State Insurance Company): 800-225-0770
MPIUA (Mass Fair Plan) 800-392-6108 *ONLINE CLAIMS REPORTING AVAILABLE
MAPFRE Commerce Insurance 24 hour claims reporting line: 800-221-1605 *ONLINE CLAIMS REPORTING AVAILABLE
Bunker Hill 1-888-472-5246
Safeco 1-800-332-3226
Narragansett 1-800-343-3375 (option 2, then 1)


You can also find company specific claims information through their websites via our companies page.